In plain terms
Every response you get from Between is written by an AI, not a person on our team reading what you typed. It's here to help you find calmer words, not to replace a therapist, a counselor, or real professional support, and it's not built to handle a crisis. If something feels urgent or unsafe, please reach out to a real person, a hotline, a professional, or emergency services, not this app.
Between is a communication tool that uses AI to help you find calmer words during a conflict, understand what might be underneath a disagreement, and word a reply to a confusing or hurtful message.
All responses, suggestions, and written content you receive through Between are generated by an artificial intelligence system. No response is written, reviewed, or approved by a human before it is shown to you. Between is not therapy, counseling, or a substitute for professional mental health or relationship support. It is not a crisis service. It does not diagnose abuse or any other condition. AI-generated suggestions may be imperfect or inaccurate at times, and are offered as a starting point, not professional advice. If you are in immediate danger, contact local emergency services directly, not this app.
Support and hotline resources shown in the app are a starting point based on the country you select, not a complete or verified-in-real-time directory.
You must be 18 or older to use Between. You're responsible for keeping your login credentials secure. You can use the app without an account for a limited number of free sessions; an account is required beyond that.
Don't use Between to harass, threaten, or manipulate anyone, including the partner you're writing about. Don't attempt to abuse, overload, or reverse-engineer the service. We may suspend or terminate accounts that violate this.
Between is provided "as is," without warranties of any kind, express or implied. We don't guarantee the app will be uninterrupted, error-free, or that AI-generated content will be accurate or suitable for your specific situation.
To the fullest extent permitted by law, Between and its creators are not liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the app. To the extent Between is found liable despite this, our total liability to you for any claim arising from these terms or your use of the app is limited to the greater of the amount you paid us in the twelve months before the claim arose, or $100 USD. [Placeholder: this cap is a common starting structure, not yet tailored to Between's specific risk profile. A real lawyer should confirm this amount and structure are appropriate, particularly given the sensitivity of what this app handles.]
These terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws principles. [Placeholder: Delaware was chosen as a reasonable starting point for its well-established, predictable body of contract and corporate law, common among US-based software companies, not because Between is necessarily incorporated there. This has not been confirmed with a lawyer or tied to a finalized business entity structure, and should be revisited once Between's actual incorporation state is decided.]
[Placeholder, drafted here as a starting point only, not a final clause. This needs a real lawyer's review before launch, and should be reconsidered entirely if Between expects a meaningful share of users outside the United States. Mandatory arbitration and class action waivers are broadly enforceable in the US, but are treated very differently, and are often unenforceable outright, under consumer protection law in the UK, the EU, Canada, and other jurisdictions. Between already serves users in Nigeria, the UK, Canada, and elsewhere based on the country selector in the app, so a lawyer needs to weigh in on whether one global clause makes sense here, or whether different terms are needed for different regions.]
You and Between agree to resolve any dispute arising from these terms or your use of the app through binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, seated in Delaware, rather than in court, except that either party may bring a qualifying individual claim in small claims court instead. You and Between each waive any right to a jury trial and to participate in a class action, class arbitration, or representative action against the other.
If these terms change materially, we'll update the date at the top of this page.
Questions about these terms: hello@usebtwn.com.
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